FAQ

What does "18-gold plated" mean?

This means that the jewelry has been dipped a minimum of three times in an 18-carat gold bath. Each piece is therefore covered in several layers of 18-carat gold. The carat is the measurement used to determine the purity of precious metals like gold. The description «18-carat» guarantees exceptional purity.

Can I have my order gift-wrapped?

All ELBA jewelry is beautifully gift wrapped. The item is placed in a house color clutch bag that is inserted into a gift box to protect it from damage in transit.

What are the delivery costs and shipping times?

Shipping costs and times generally depend on the delivery address.

Shipping is free for orders over 350 R$ for delivery in metropolitan Brazil and over 100 € (or $150) for delivery abroad.

How can I track my order?

If you would like to track the progress of your order, please login to your account on our website and click on Order History & Details to check the status of your order:

- Preparation in progress: the order has been confirmed and is being prepared for shipment

- Shipped: The order has been shipped and can now be tracked on the shipper's website using your order package number

Courier, Colissimo and FedEx deliveries: You will receive an email or text once your order has shipped along with a tracking number.

What address should I send my package to?

Please send your jewelry item with proof of purchase to the following address:

Brazil

ELBA – SAV
190 Rua Raul Pompeia, Copacabana
22080-002, Rio de Janeiro

International

ELBA – SAV
21 Rue D'Aboukir
75002 Paris

Payments
What types of payments do you accept?

We accept Visa, Mastercard, Pagseguro and Paypal.

What is your return policy?

We hope you love your piece, but if you've changed your mind, you can return the piece to us within 7 days of ordering. For more information, see our Returns and Exchanges page.

How should I take care of my piece?

Taking care of your jewelry helps it look good over time, ready to shine when you choose. Check out the Materials and Care page to learn how you can keep your jewelry looking like new for a long time.